Because we always strive to offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we are confident you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. Should you experience this, we'll gladly replace them. Return Policy:
U.S. & Canadian Customers:
New and unopened merchandise may be returned within 60 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.
If you received a defective, damaged, or incorrectly shipped item from us, please call us ((216) 541-0002) or email us (firstname.lastname@example.org) so that we can fix this for you! We will gladly ship a replacement and assist you with your return.
Personalized items may not be returned for replacement or refund, unless the personalization or item is defective.
DVDs, CDs, computer software, or other media may be returned for refunds only if unopened. If opened, they may be returned only for replacement of the same item.
Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.
Sale, special offer or clearance items are non-refundable.
Please contact us by email or phone to request an RMA number.
Once your return is approved, please ship your return via USPS to:
T & L Christian Bookstore Attention: Returns Department 13633 Euclid Ave, Cleveland OH 44112
When Returning Items:
Please include a copy of your packing slip or invoice.
We recommend insuring your return.
Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.